I. Order Processing Orders on ELSDirect.com are processed within 24 hours of being received Monday- Friday between the hours of 9:00 a.m. and 5:00 p.m. PST with the exception of holidays. Orders received on Saturday or Sunday or on holidays will be processed on the following business day.

II. Payments Accepted ELSDirect.com accepts Visa, MasterCard, Discover, and American Express. A matching billing address is required for all credit card transactions. ELSDirect.com will obtain a prepayment for your order total upon completion of your order on the web site. A matching V-Code is also required for all credit card transactions. For Visa, MasterCard, and Discover, the V-Code is the last three (3) digits located on the back of the card. For American Express, it is the four (4) or five (5) digit code located on the front of the card.

III. Return Policy Items purchased on ELSDirect.com may be returned for a full refund if the items are returned within 15 days of the purchase and are in the unopened original packaging. Light Bulbs, Tapes, Aerosols, Books, and Software may NOT be returned. All sales on these items are final. A 20% restocking fee may apply on any returned item that is opened from the original packaging and in “new and sellable” condition. ELSDirect.com retains the right to evaluate and refuse any returned item. All returned items require prior authorization from a ELSDirect.com Customer Service Associate. Please call 818-769-9800 for authorization. Special Order items may not be returned unless authorized by a ELSDirect.com Customer Service Associate. It is your responsibility to check the accuracy and completeness of any order received. If you have a product shortage, please call us immediately at 818-769-9800. Any product shortages reported after 3 business days of order delivery may not be honored. All shipments of orders should be inspected thoroughly. If an item is received damaged or any damage is suspected at the time of delivery, refuse the delivery. If an item is found to have damage after the delivery has been made, report it to the freight carrier immediately. If freight damage has occurred, request a freight damage report and a pickup of the damaged item from the carrier. Please call us 818-769-9800 to report any damaged items within 3 business days. We will do our best to assist you with your damage claim.

IV. Product Availability The stock status of an item is updated once a day at the close of business. ELSDirect.com does not guarantee the stock status of an item. If you are placing an order and require immediate shipment, please call us at 818-769-9800 to insure that the item is in stock and available. Backordered items may be purchased on ELSDirect.com. We will ship the item as soon as we receive our stock replenishment. If a backordered item becomes unavailable from the manufacturer, we will refund your money on that item. If you have questions on backorder times, please call us at 818-769-9800. Special Order items must be ordered by phone. Please call us at 818-769-9800 to purchase a Special Order item.

V. Shipping & Options Shipping options for ELSDirect.com are UPS Ground, UPS 3rd Day Select, UPS 2nd Day, and UPS Overnight. ELSDirect.com is not responsible for delays in transit and does not guarantee delivery dates. Shipments can sometimes be delayed during the holiday seasons and busier times of the year. UPS will NOT ship to P.O. Boxes. Please provide a physical address other than a P.O. Box to complete your transaction. Signature is required for all shipments. If you wish to release signature requirements, you assume all risk of loss. Please call us at 818-769-9800 to arrange a signature release. APO and FPO Addresses may be submitted. You are responsible for any applicable customs, handling fees, and inventory liability. Insurance is recommended for any items that are returned.

VI. Sales Tax Orders shipped in or to the state of California are subject to sales tax. Sales tax will be calculated based on the shipping address and the current sales tax rate. If you would like to place an order on behalf of a tax exempt organization or individual, please call 818-769-9800 to place your order over the phone and be prepared to provide proof of tax exempt status for the state in which the order will be shipped. Special Order items that are drop shipped from the manufacturer may be subject to sales tax.

VII. Product Warranties All products purchased on ELSDirect.com are supported by and covered under the manufacturers’ warranty. ELSDirect.com does not offer and any additional warranty other than those provided by the manufacturer. For questions on warranty issues, please call us at 818-769-9800. ELSDirect.com does not offer technical support. To obtain technical support telephone numbers for a product, please call us at 818-769-9800.

VIII. Web Site Content ELSDirect.com is not responsible for typographical errors. ELSDirect.com reserves the right to cancel any order you have placed if there was a typographical error on the ELSDirect.com web site concerning pricing or availability of any item that you ordered. ELSDirect.com does not guarantee that the graphic representation, i.e. photograph, illustration, or diagram, of an item is true and accurate to that item. ELSDirect.com does not guarantee color, size, or any other physical or functional attribute as represented on by these graphic representations. All of the content on ELSDirect.com is the property of Entertainment Lighting Services and may not be used, duplicated, or published without the expressed written consent of Entertainment Lighting Services.

IX. Privacy Policy ELSDirect.com will not sell or rent any personal information about our customers to any third party. ELSDirect.com takes the protection and proper use of your personal information seriously. We respect your privacy and take great care to safeguard information in our possession. We may, however, share the name, address and/or e-mail address of our customers who have requested that their names be added to our mailing list with reputable third parties for the purpose of executing our mailing list program. Those third parties may provide services such as mailing information about our products and promotions, managing customer information, providing customer service and conducting market research. We do not authorize those third parties to make any other use of your information or to send you unsolicited mail. In addition, with your prior consent, we may share names and addresses from our mailing list with carefully chosen marketing partners. We may also share aggregated statistical or demographic information with third parties in a manner that does not reveal our customers’ personal identity.

X. Other Terms and Conditions ELSDirect.com reserves the right to change the terms and conditions of sale of ELSDirect.com, or any affiliated web site, at any time. ELSDirect.com may make changes to any products or services offered, or to the applicable prices for any product or service at any time. ELSDirect.com makes no commit to update the information provided by ELSDirect.com with respect to the products and services offered. ELSDirect.com reserves the right to do any of the following at any time, without notice: (1) to modify, suspend or terminate operation of or access to ELSDirect.com, or any portion of ELSDirect.com at any time (2) to modify or change ELSDirect.com, or any portion of ELSDirect.com, and any applicable policies and terms. (3) to interrupt the operation of ELSDirect.com, or any portion of ELSDirect.com, as necessary to perform routine or non-routine maintenance, error corrections, or other changes. To the extent of the law, all sales at ELSDirect.com are governed by California Law, without giving effect to its conflict of law provisions.