General Shipping Policy
All shipping, insurance, and freight handling charges are the responsibility of the buyer and not included in the purchase price.
Shipping of Equipment
ELSDirect.com will issue the seller a purchase order once a buyer has confirmed a purchase; this will include all of the shipping information for the buyer. At that point, the seller is to immediately ship the equipment using the buyer's preferred shipping and billing method listed on the purchase order. If there has not been a shipping method that has been specified, the seller is required to ship the equipment with a reasonably priced ground carrier billable to the buyer.
If the buyer does not accept the seller's item(s), the buyer will have the right to a full refund, less the shipping and handling fees. The buyer will then return the equipment, within 14 days of the original shipment, to the seller at the buyer's own expense.
International Shipping Policy
If the order is being shipped to a location outside of the continental United States, the shipping costs are not included in the price of the product. After such an order has been placed, a customer support representative will e-mail the customer a shipping quote for their approval. At that time, a decision may be made to cancel the order without penalty. ELSDirect.com is not responsible for any taxes, duties, or fee's including Brokerage fee's that are associated with any purchase; these additional charges are the responsibility of the customer.
Due to the delicate nature of some of our products and the inevitable bumps encountered in transit, a product may occasionally arrive with some damage. If you would like to request replacement fixtures or parts for an item that was damaged in shipping, you can initiate a request by contacting one of our account representatives.
Problems, Questions, Suggestions?
If you have any further questions regarding our shipping policy, please don't hesitate to contact us.
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